Certification ISO 9001 – Quality Management System

ISO 9001 is suitable for any organization that wants to improve the way it operates and its management, in terms of increased market share, cost reduction, more effective risk management or improving customer satisfaction. A quality management system allows you to monitor and improve the company’s performance in any of its divisions or area.

ISO 9001 is part of a series of rules for quality management systems:

  • ISO 9000 – Fundamentals and Vocabulary: explores the concepts that are the basis of the management systems and specifies the terminology used
  • ISO 9001 – Requirements: defines the criteria that must be met to operate in conformity with the standard
  • ISO 9004 – Guidelines for performance improvement: with reference to the eight principles of quality management, illustrating the tools to achieve an improvement in performance of their organizations by streamlining both the needs not only of those business customers

ISO 9001, is compatible and integrates with other standards and specifications relating to management systems such as OHSAS 18001 (health and safety), ISO 14001 (environment) and ISO 50001 (energy efficiency). Briefly the benefits that a company can immediately perceive adopting a management system according to ISO 9001 scheme are:

  • It allows to achieve a competitive advantage
  • It requires analysis of business patterns favoring a revision aimed at improving business performance
  • It facilitates the measurement and management of business risk
  • Creates a moment of confrontation between business areas leading to streamline operations and reduce waste, through the review of internal processes
  • It encourages internal communication by removing bottlenecks in the flow of information
  • Focuses on customer needs that are appropriately marked with the ultimate goal to ensure their total satisfaction, through the PDCA cycle (Plan, Do, Check, Act)